Dealing with Client Grief (for Vets)
Tuesday, June 28, 2005 | link
I just came across a very helpful article for veterinarians from Veterinary Practice News that addresses how one vet handles the extreme grief of a pet owner when it looks like the pet has to be put to sleep.
Read it here: Veterinary Practice News
Also, keep on the look out next month for the August issue of VPN as there is an interview with Eric Korb, Vice President for Client Services of Hollander Consultants.
And take a look in the March/April issue of Trends, published by the American Animal Hospital Association. The hospital manager of Dr. Colin Combs of Colorado, Marta Wilkinson wrote an article for the Dollars and Sense column that mentions Hollander Consultants. Dr. Combs is a client of Hollander Consultants and uses the Hubbard management systems. Marta gives a very workable description of Management by Statistics, a very key part of the Hollander program.
Matt Bratschi