METRICS FOR AN OFFICE MANAGER

The various Silkin Management Group blogs have recently been running a theme of how to measure productivity in a health care office. Several examples have been given that are used with Silkin clients to help them manage their office better. So far we have covered possible statistics for a receptionist, collection area and exams. Today I thought I’d cover some ideas on how an Office Manager’s production could be measured.

As previous Silkin blogs have covered, the first thing you need to determine a proper statistic for a job or area is figure out the product that job or area should be producing. Here are some ideas for the product of an Office Manager:

• An office that is expanding and prospering
• A Doctor who only has to wear his/her Doctor and owner hat
• Staff members who know their jobs, are thereby productive, and are operating together as a team.
• Satisfied patients/clients who continue to come in for care and who refer others to the practice.

All of these points could be considered valid products of an Office Manager and all could be used or they could be used collectively.

With these products in mind, one could use the following statistics to measure the overall productivity of the Office Manager:

• Production
• Collections
• New Patients

Silkin Management Group Clients have found the above products and statistics to be very workable in managing their practices. If you are not using some sort of statistical management system, I suggest you start implementing a system using the advice we’ve presented in these blogs.

If you would like help with any of this, please contact us at: info@silkinmanagementgroup.com. You can also visit our website at silkinmanagementgroup.com


Eric Korb
Director of Consultants

Check out our other blogs about managing by statistics at:
Yet More Ideas on Productivity Measurements in a Health Care Office
Here's More Ideas on Measuring Productivity
How Do You Measure Productivity of All Areas of an Office?