Dealing with Client Grief (for Vets)
Tuesday, June 28, 2005 | link
I just came across a very helpful article for veterinarians from Veterinary Practice News that addresses how one vet handles the extreme grief of a pet owner when it looks like the pet has to be put to sleep.
Read it here: Veterinary Practice News
Also, keep on the look out next month for the August issue of VPN as there is an interview with Eric Korb, Vice President for Client Services of Hollander Consultants.
And take a look in the March/April issue of Trends, published by the American Animal Hospital Association. The hospital manager of Dr. Colin Combs of Colorado, Marta Wilkinson wrote an article for the Dollars and Sense column that mentions Hollander Consultants. Dr. Combs is a client of Hollander Consultants and uses the Hubbard management systems. Marta gives a very workable description of Management by Statistics, a very key part of the Hollander program.
Matt Bratschi
Small Business Administration (SBA) newsletter
Friday, June 17, 2005 | link
Just got this, for anyone interested in what the Small Business Administration has to say. I think the first point is most valid for practice management info:"The June edition of the SBA Solutions newsletter is packed with ways for
you to prepare your business for the unexpected.
"This month you’ll find:
"1. Q and A on how to prepare your business for disaster
"2. Must-read information on shredders that can help protect your identity
by shredding credit cards and more
"3. A comprehensive list of equipment you should plug into surge protectors
"4. The inspirational story of how one man rebuilt his business after a
flood caused $1.6 million in damages
"Click here http://www.sba.gov/sbasolutions to read SBA Solutions on the Web
now."
Matt Bratschi
Oregon Veterinary Medical Association and the Oregon Plan
Tuesday, June 14, 2005 | link
Hollander Consultants recently joined the Oregon Veterinary Medical Association as a sponsor of the Oregon Plan, the OVMA's PR program. The OVMA is the main membership association for veterinarians in Oregon and acts as an advocate for vet issues in Salem Oregon.They provide practice management tips for members of the OVMA on their website. The OVMA is also a very good referral network for Oregon vets if you are looking for a specialist or need another vet's opinion on specific issues.
Matt Bratschi
Hollander Consultants Continues Expansion into Cyberspace
Tuesday, June 07, 2005 | link
We are currently in the midst of creating an exciting new presence on the Web. First, we released www.hollanderpressroom.com, then this blog (www.practicemanagementblog.com) and now we have just started www.askhollander.com.There are going to be 5 new sites eventually. I'll let you know about them as they are released.
Here's some practice management advice from Solutions Online Magazine that addresses issues involved in selling a practice:
Solutions Magazine Article
Matt Bratschi